This Bengaluru-based startup- CoRover’s AI-based specialist video bot AskDoc addresses inquiries identified with coronavirus, its transmission, and virus control. The stage offers multilingual voice and content arrangements, for example, Hindi, Kannada, Tamil, Telugu, Marathi, French, and German!

In 2014, when Ankush Sabharwal was heading out from Delhi to Bengaluru, a co-traveler’s mom fell oblivious. Ankush and other individual travelers attempted yet neglected to discover a specialist on the train, and the traveler and his mom needed to land at the following station to go to a close by medical clinic. “The following day, as I was going across mentors to discover an attachment point to charge my telephone, there happened to be a specialist in another mentor,” Ankush reviews. He inquired as to whether travelers on trains, transports, and flights could associate on an application? A couple of years after the fact in 2016, Ankush helped to establish CoRover in Bengaluru, alongside Rahul Ranjan, Manav Gandotra, and Kunal Bhakhri. CoRover utilizes man-made brainpower (AI) and AI (ML) to associate explorers, managerial staff, and checked and curated specialist co-ops on its conversational, relevant, multi-lingual, and omnichannel stage, Ask Disha. At present, the startup’s conversational AI stage Ask Disha has more than 20 billion collaborations, and is utilized by more than 200 million clients. CoRover has likewise applied for two licenses for its item.

Helping solve COVID-19 misconceptions

With the coronavirus pandemic causing chaos all around, CoRover is looking at answering queries and clearing doubts people might have around the disease. To this effect, it launched AI-based doctor-video bot AskDoc, which addresses queries related to the novel coronavirus transmission and contagion control. The platform is also supported by multilingual voice and text formats, like Hindi, Kannada, Tamil, Telugu, Marathi, and even French and German. “The COVID-19 pandemic has caused a stir in our lives, bringing uncertainty, psychological stress, health anxiety, social distancing, quarantine, and financial stress with income and savings on the backburner. The healthcare community is doing an exceptional job in these tough times. But burnout among the healthcare community is a serious cause of concern,” Ankush says. He believes that most queries can be answered by an AI-bot doctor. AskDoc provides its users with automatic, quick responses to queries about the coronavirus along with safety measures announced by the Ministry of Health and Family Welfare, Government of India, and WHO. “CoRover’s AskDoc helps any user to know all about the COVID-19 pandemic by letting them interact with doctors for free through video, voice, or text interaction. It can answer queries like ‘Is there a vaccine, drug, or treatment for COVID-19?’, ‘How likely am I to catch COVID-19?’ or ‘Is it safe to eat non-vegetarian food?’ ”

So how exactly does AskDoc work?

On the AskDoc app, users can initiate queries on different interfaces, and the chatbot backend takes the user queries and passes it through various layers of the framework. Launched just a week back, AskDoc helps people interact with doctors globally for any queries related to coronavirus. It provides auto and quick responses to the queries along with safety measures. A user can log into the app, where they can either text input, voice, or video. AskDoc can also be accessed on the web, which is primarily a chat-based portal to answer basic questions. As of now, the team is working to bring in an email integration. The platform works as a resource for information, and even guides people to different government-approved platforms for answers and helplines. The information about COVID-19 is per the World Health Organisation’s (WHO) guidelines and Ministry of Health and Family Welfare, Government of India, and has been authenticated by physician Dr Pratik Yashavant Patil, who specialises in infectious diseases. The team has also worked with the government for the database. Some of the common queries that you can ask are – What is COVID-19? What are the symptoms of coronavirus? How does coronavirus spread? How likely am I to catch COVID-19? Who is at risk of developing severe illness? Is there a vaccine, drug, or treatment for COVID-19? Should I wear a mask to protect myself? Should we stop smoking? Is there anything I should not do? What is your advice on travel? CoRover is working with several healthcare providers (hospitals, clinics, doctors) across the world to create video bots for doctors in various specialisations like gynaecology, oncology, diabetology, psychology, dental, and more.

The Future

Customers and likely arrangements Some of the others working in the space incorporate Haptik, which has propelled a free WhatsApp chatbot to answer questions. A Hansa Cequity Customer Experience Trends Report recommends that the chatbot market will contact $2.3 billion before the finish of 2020. The enormous five – Facebook, Google, Microsoft, Apple, and Amazon – have just plunged profound into this space. Huge brands in India, including internet business organizations, banks, protection firms, travel organizations, and amusement firms, have just begun actualising chatbots. So have open segment endeavours. CoRover, which professes to make month to month income of Rs 2 crore, serves customers like IRCTC, Flipkart, Google, Microsoft, Niti Aayog, and Amazon. Looking forward, Ankush says CoRover is taking a gander at various use cases for its chatbot stage.

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